GENERAL WARRANTY POLICY

1. Parts Warranty

• New parts supplied and installed by Acclaim are covered only by the applicable manufacturer’s warranty, if any. Manufacturer warranty periods and terms vary by part and manufacturer.
• If a part is confirmed to have failed because of a covered manufacturing defect, Acclaim will assist with the manufacturer warranty process when reasonably possible. Replacement-part coverage is subject to the manufacturer’s approval and terms.
• Labor to remove, diagnose, reinstall, or replace a part that failed solely because of a manufacturing defect is not automatically covered unless the manufacturer specifically provides labor reimbursement or Acclaim agrees otherwise in writing.

2. Labor warranty

• Acclaim warrants its workmanship for 6 months or 1,000 miles from the date of the completed repair invoice, whichever occurs first.
• If a problem is determined by Acclaim to be caused by defective workmanship performed by Acclaim during the warranty period, Acclaim will correct that workmanship at no additional labor charge.
• Warranty evaluation and corrective work must be performed by Acclaim unless Acclaim gives prior written approval for another facility to perform the work.

3. Customer-Supplied Parts

• Customer-supplied parts carry no warranty from Acclaim. Acclaim does not guarantee the fit, quality, condition, performance, suitability, or failure of customer-supplied parts.
• Any additional diagnosis, removal, replacement, modification, or reinstallation required because of a customer-supplied part is the customer’s responsibility and is billable at Acclaim’s current labor rate.

4. Warranty Exclusions

• Warranty does not cover normal wear and tear; maintenance items; misuse, abuse, racing, neglect, accidents, overheating, low-fluid operation, road hazards, environmental damage, acts of nature, or failure to follow recommended maintenance or repair instructions.
• Warranty may be denied when the warranted system or related component has been altered, adjusted, disassembled, modified, or repaired by the owner, another shop, or another person without Acclaim’s prior approval, when that work prevents Acclaim from verifying the cause of failure or contributed to the failure.
• Acclaim is not responsible for failures caused by pre-existing conditions, unrelated systems, prior repairs, modifications, obsolete components, or conditions outside the scope of Acclaim’s repair.

5. Towing, Travel & Incidental Costs

• NONE OF OUR WARRANTIES INCLUDE TOWING.
• Acclaim does not reimburse towing, transportation, lodging, loss of use, missed events, rental vehicles, shipping, travel, or other incidental or consequential expenses associated with a warranty claim.

6. Warranty Claims

• Contact Acclaim promptly if a suspected warranty issue occurs. Continued operation after a leak, warning sign, overheating condition, abnormal noise, or other malfunction may cause additional damage that is not covered.
• The vehicle must be made available to Acclaim for inspection and diagnosis. Warranty coverage is determined after Acclaim has had a reasonable opportunity to inspect the vehicle and identify the cause of the concern.
• Warranty coverage applies only to the specific work and components identified on the applicable Acclaim invoice.

7. Transfer

• The remaining Acclaim labor warranty may transfer with the vehicle during the original warranty period if the subsequent owner provides the original Acclaim invoice and the vehicle is otherwise eligible for warranty coverage.

8. Policy Changes

• This policy applies to work invoiced while this version is in effect. Acclaim may revise its warranty terms for future work. Changes do not retroactively shorten a written warranty already provided on a completed invoice.

1. Initial Diagnostic Deposit

• A $500 diagnostic deposit is required at vehicle drop-off unless Acclaim waives or adjusts the deposit in writing or accepts the visit as warranty/recheck work.
• The deposit is applied to the repair order. It funds the initial inspection/diagnostic stage and is not a promise or guarantee of the vehicle’s final repair cost.

2. Staged Authorization & Progress Payments

• Classic, antique, and modified vehicles often require diagnosis or disassembly before the complete scope of work is known. Acclaim may therefore perform repairs in stages.
• After the initial diagnostic stage, Acclaim will communicate known findings and the recommended next stage. Additional authorization and a progress payment may be required before Acclaim orders parts, commits to outside services, or performs additional labor.
• Customer authorization permits Acclaim to perform the approved work or stage. Authorization does not require Acclaim to extend credit or finance the customer’s repair.
• Acclaim may pause work when a funded or authorized stage is substantially used, additional conditions are discovered, additional parts or outside services are required, or a requested progress payment has not been received.

3. Parts & Outside Services

• Special-order parts, major components, machine-shop work, fabrication, shipping, towing, and other outside services may require advance payment before Acclaim places the order or commits to the service.
• Parts purchased through Acclaim vendor accounts are still customer job costs and may be included when determining the amount of a required progress payment.
• Deposits and progress payments are credited to the repair order.

4. Payment Methods

• Credit card payments include a 4% processing fee. Cash payments do not incur this fee.
• Returned checks, reversed payments, chargebacks, or other failed payments do not satisfy the customer’s payment obligation.

5. Final Payment & Release

• All amounts due must be paid in full before the vehicle is released, unless Acclaim has agreed to different terms in writing.
• To the extent permitted by Arizona law, Acclaim may retain possession of a vehicle for agreed charges for labor, materials, supplies, and storage until amounts due are paid.
• Payment by a third party does not change the vehicle owner’s responsibility for the repair order unless Acclaim expressly agrees otherwise in writing.

6. Pickup Hours & Third-Party Pickup

• Standard pickup hours are Monday through Friday, 6:00 a.m. to 1:30 p.m., excluding holidays and announced closures.
• If someone other than the owner will pick up the vehicle, the owner must notify Acclaim in advance. Acclaim may require identification and confirmation of the owner’s authorization before releasing the vehicle.

7. Storage Charges

• Once Acclaim notifies the customer that the vehicle is ready for pickup, a 48-hour grace period applies. After the grace period, storage is $35 per calendar day until the vehicle is removed, to the extent permitted by law.
• If work is stopped awaiting customer authorization, requested payment, or customer direction, Acclaim may provide notice that storage charges will begin after 48 hours. Storage is then $35 per calendar day until the customer provides the required direction/payment or removes the vehicle, to the extent permitted by law.
• Storage charges are in addition to repair, parts, diagnostic, and other amounts due.

8. Unclaimed / Abandoned Vehicles

• Customers are responsible for maintaining current contact information and responding promptly to pickup notices and requests for direction.
• If a vehicle remains unclaimed, Acclaim may use the remedies available to a repair facility under Arizona law, including applicable lien and abandoned-vehicle procedures. Required statutory notices and procedures will control if they differ from this policy.

9. After-Hours Arrangements

• After-hours pickup or access must be specifically arranged with Acclaim. Acclaim is not responsible for loss of unsecured personal property or events occurring after custody has been transferred, except as required by law.

1. Project Work Is Performed in Funded Stages

• Project work is divided into stages based on the information available at that point in the project. A final total may not be known when the project begins.
• Before a new stage begins, Acclaim may require the customer to authorize the stage and make a progress payment sufficient to fund anticipated parts, outside services, and/or labor for that stage.

2. Customer Must Remain Current

• Customers must remain current on deposits, progress invoices, parts, outside services, and other charges associated with their project.
• Acclaim is not required to advance its own funds for parts, machine-shop work, fabrication, shipping, or other project expenses.

3. Work Suspension

• Acclaim may stop project work when the funded stage has been substantially used, when additional work or parts are discovered, when an authorization is exhausted, or when a requested payment is not received.
• No additional work is required to be performed while the account is not current or the next stage has not been authorized and funded.

4. Parts & Outside Services

• Special-order, custom, non-returnable, high-value, or project-specific parts may require payment before ordering.
• Outside services may require advance payment before the vehicle or component is released to the outside vendor.
• Delays caused by parts availability, outside vendors, customer decisions, or customer payment timing are not completion-date guarantees by Acclaim.

5. Communication & Changes in Scope

• Acclaim will make reasonable efforts to communicate material findings and changes in scope. Because project vehicles frequently reveal hidden or previously modified conditions, additional work may be necessary as the project progresses.
• Approval of additional work may be documented by signed paperwork, email, recorded shop communication, or another method reasonably confirming the customer’s authorization.

6. Nonpayment / Lack of Direction

• If the customer does not provide required payment, authorization, or direction, Acclaim may suspend work and may require the vehicle to be picked up.
• After notice, applicable storage charges may begin in accordance with Acclaim’s Payment, Pickup & Storage Policy.
• Acclaim is not responsible for project delays caused by suspended work resulting from nonpayment, lack of authorization, customer-requested holds, or delayed customer decisions.

7. Final Payment

• All amounts due must be paid in full before the completed or discontinued project vehicle, parts, or components are released, unless Acclaim agrees otherwise in writing.
• Nothing in this policy limits any lien, storage, collection, or other remedy available to Acclaim under applicable Arizona law.

1. Severe Weather & Emergency Conditions

• Severe storms, flooding, hail, high winds, extreme heat, fire, utility outages, government orders, road closures, or other events outside Acclaim’s reasonable control may require Acclaim to suspend work, close the facility, relocate vehicles when reasonably feasible, or take other steps to protect people and property.

2. Repair Schedule Delays

• Weather, emergency conditions, utility interruptions, supply-chain disruptions, and other events outside Acclaim’s reasonable control may delay diagnosis, repairs, parts delivery, outside services, or vehicle pickup.
• Acclaim will make reasonable efforts to communicate significant operational delays but does not guarantee completion dates affected by events outside its reasonable control.

3. Vehicle Storage & Protection

• Acclaim will use reasonable care in handling and storing customer vehicles. Customers acknowledge that vehicles may be stored indoors or outdoors depending on available space, vehicle condition, work status, and shop operations.
• Customers are responsible for maintaining appropriate comprehensive or other insurance coverage for their vehicles and personal property.

4. Weather / External Damage

• To the fullest extent permitted by law, Acclaim is not responsible for loss or damage caused solely by events outside Acclaim’s reasonable control, including hail, flooding, wind, storm debris, extreme heat, sun exposure, fire not caused by Acclaim, theft or vandalism by third parties, or other acts of nature, except to the extent loss or damage is caused by Acclaim’s negligence or other liability that cannot lawfully be waived.

5. Personal Property

• Customers should remove valuables and unsecured personal property before leaving a vehicle. Acclaim is not responsible for personal property left in a vehicle except to the extent required by law.

6. Customer Communication

• Customers must keep current telephone and email information on file. During severe weather or emergency conditions, Acclaim may communicate closures, delays, pickup requests, or other instructions using the contact information provided by the customer.

1. Parts Warranty

• New transmission parts supplied and installed by Acclaim are covered only by the applicable manufacturer’s warranty, if any. Manufacturer warranty terms control coverage for a defective part.
• Labor associated with a manufacturer-defective part is not automatically covered unless the manufacturer provides labor reimbursement or Acclaim approves the labor coverage in writing.

2. Labor Warranty

• Acclaim warrants covered transmission workmanship for 1 year with unlimited miles from the date of the completed repair invoice, provided all warranty conditions are met.
• If Acclaim determines that a covered transmission problem resulted from defective Acclaim workmanship, Acclaim will correct the covered workmanship at no additional labor charge.
• Leak-repair labor performed by Acclaim is warranted during the applicable warranty period. Labor associated with replacement of a failed part is subject to the cause of failure, manufacturer coverage, and Acclaim approval.

3. Required 400–500 Mile Checkup

• THE VEHICLE MUST BE RETURNED TO ACCLAIM WITHIN 400–500 MILES AFTER THE TRANSMISSION REPAIR FOR THE REQUIRED CHECKUP.
• Failure to return for the required checkup voids Acclaim’s transmission labor warranty unless Acclaim agrees otherwise in writing.

4. Customer-Supplied Parts

• WE WILL NOT USE CUSTOMER-SUPPLIED TRANSMISSION PARTS.

5. Electrical Components

• Acclaim’s transmission warranty does not cover electrical or electronic components unless a specific component is expressly warranted in writing on the invoice. This includes, but is not limited to, computer modules, solenoids, sensors, wiring harnesses, connectors, faulty wiring, relays, and related controls.

6. Abuse, Misuse & Related-System Failures

• Warranty does not cover damage caused by abuse or misuse, including neutral drops, line locking, excessive vibration, accidents, excessive towing loads, low-fluid operation, or other operation outside the vehicle’s intended limits.
• Acclaim is not responsible for transmission damage caused or contributed to by unresolved problems in the cooling system, engine, driveline, differential, mounts, controls, or other related systems.
• Acclaim is not responsible for damage resulting directly or indirectly from work performed by the owner or another person or repair facility without Acclaim’s prior approval.
• WE WILL NOT WARRANTY DAMAGE CAUSED BY PULLING YOUR STUCK FRIEND OUT, OR WATER DAMAGE FROM RUNNING RIVERS, LAKES, OCEANS, ETC., OR FROM BEING STUCK YOURSELF. BUY A WINCH!

7. Conditions of Transmission Warranty

• Never engage the transmission when the engine is idling excessively fast.
• Never shift into reverse while the vehicle is moving forward.
• Never shift into a forward gear while the vehicle is moving in reverse.
• Never ignore a leak. Check transmission fluid regularly. If fluid is low or a leak is observed, stop and contact Acclaim promptly. Damage caused by continued operation with low fluid is the customer’s responsibility.
• Do not hold the brake while raising engine speed above idle unless specifically instructed by Acclaim for a diagnostic procedure.
• Keep the engine properly tuned and operating smoothly, maintain correct idle speed, and keep vacuum, cooling, mounts, driveline, and related systems in good working order.

8. Warranty Claim Procedure

• IF ANY LEAK OR MALFUNCTION OCCURS, CALL ACCLAIM IMMEDIATELY.
• Do not continue driving when doing so may cause additional damage. The vehicle must be made available to Acclaim for inspection before warranty coverage can be determined.
• NONE OF OUR WARRANTIES INCLUDE TOWING or reimbursement for transportation, loss of use, rental vehicles, travel, or other incidental or consequential expenses.